FAQ
General
How can I view and manage my orders?
You can easily access your order information on https://account.miaorizon.com/orders
Once logged in, you will be able to:
View order history: Quickly view details of your past orders.
Track delivery status: Get real-time information on the current delivery progress of your order.
Manage orders: If necessary, you can modify or cancel unshipped orders.
If you need further assistance, please feel free to contact our customer service team, we will be happy to provide you with support.
Where do your products come from?
Our merchandise is sourced directly from trusted suppliers to ensure authenticity and quality:
Mihoyo Products: All Mihoyo-related merchandise is sourced from the official flagship store in China.
Wuthering Waves Products: Similarly, all Wuthering Waves merchandise comes from the official flagship store in China.
Other Products: Other items are purchased from trusted sellers on Taobao, ensuring a diverse selection of unique and quality products.
We are committed to providing authentic and well-sourced merchandise for our customers.
Shipping, Returns & Exchanges
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout. One of the primary carriers we use is Australia Post.
Do you ship overseas?
Yes, we are excited to offer overseas shipping! No matter where you are in the world, you can now enjoy our unique products delivered right to your doorstep. Please check our shipping information page for details on international rates and delivery times.